Zen Sinks Shipping Policy
Shipping Coverage Area
Zen Sinks ships to the continental United States through domestic suppliers. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations. Any shipping charges applicable to your order are shown before payment.
Order Confirmation
After checkout, you’ll receive an email confirming your purchase. Please check your selected models, finishes, quantities, and delivery address carefully. If anything needs correcting, email us promptly. Address changes may not be possible once an order has shipped.
Order Processing Time
For standard, in-stock products, allow approximately 3–5 business days for processing before shipment. Business days are Monday through Friday, excluding holidays. Processing includes confirming availability and preparing your items for transport.
Shipment Notification & Tracking
When your order ships, we’ll provide tracking information as it becomes available. Orders containing products from different suppliers may arrive separately, with individual tracking details. Tracking can take time to update after a shipping label is created.
Estimated Delivery Time
Standard transit typically takes 3–7 business days after shipment. Allow approximately 7–12 business days overall for an in-stock order. These are planning estimates, not guaranteed arrival dates. Freight shipments and deliveries to remote locations may take longer.
Please wait until your products arrive and have been inspected before scheduling installation.
Shipping Carriers
Depending on the product, shipments may travel by FedEx, UPS, USPS, or a freight carrier. Large or heavy sinks may require freight delivery and a receiving appointment. Contact us before ordering to confirm access requirements and delivery arrangements. Inside placement, unpacking, installation, and white-glove service are not included unless expressly confirmed for your order.
Delays & Exceptions
Availability changes, severe weather, holidays, and carrier disruptions can affect delivery. If we learn of a significant delay, we’ll contact you with the available information and next steps. Out-of-stock, custom, and special-order products require separate timelines.
Inspect your delivery promptly. Keep the packaging and photograph any visible damage so we can help resolve the issue.
Contact Information
For shipping questions, delivery updates, or assistance with an order, email support@zensinks.com. Include your order number and product SKU so we can locate the correct shipment.