Return & Refund Policy

30-day return window

You may request a return without giving a reason within 30 days of receiving your product, subject to the eligibility conditions and exclusions below. The window begins when you, or someone you designate other than the carrier, takes possession of the delivered product.

Notify us clearly by email at support@zensinks.com within that window. Include your order number and the product SKU so we can identify your purchase.

Return eligibility and exclusions

Eligible products must be in their original packaging, and the return request must be made within 30 days of delivery.

The following products are excluded from change-of-mind returns:

• Products made to your specifications or clearly personalized.
• Products that are inherently unsuitable for return, deteriorate rapidly, or have passed their expiration date.
• Products unsuitable for return for health or hygiene reasons once unsealed after delivery.
• Products that, after delivery, have become inseparably mixed with other items.

Only regular-priced products are eligible for a refund under this voluntary return policy. Sale products are not refundable unless applicable law requires otherwise. We may refuse returns that do not meet these conditions, to the extent permitted by law.

How to arrange a return

1. Email support@zensinks.com with your order number, SKU, and return request.
2. If the product arrived damaged, defective, or incorrect, describe the issue and include photos of the product and packaging where possible. Photos of damage are not required for a change-of-mind return.
3. We will provide a return number and the appropriate return shipping address. Follow those instructions and include the return number with your shipment.

Do not ship a return to the company’s business address or a manufacturer without receiving return instructions. The return destination may vary by product.

Return shipping

For change-of-mind returns, you are responsible for return shipping costs and the risk of loss or damage during return transit. Use suitable protective packaging; we recommend a tracked and insured shipping service and keeping your shipping receipt.

We cannot issue a refund until we receive the returned product or have proof of its delivery to the authorized return address. If a return is lost or damaged in transit, contact us and the carrier so the shipment can be investigated.

For damaged, defective, or incorrect products, contact us before arranging or paying for return shipping so we can review the issue and provide instructions. Nothing in this policy limits any rights or remedies you have under applicable law.

Refunds

For an eligible return, we will issue your refund no later than 14 days after receiving the returned product. Refunds use the original payment method, and we do not charge a refund processing fee. Your bank or payment provider may take additional time to post the credit.

Gifts

If a purchase was marked as a gift and shipped directly to you, an eligible return receives gift credit for the value of the returned product. After receiving the return, we will arrange delivery of the gift certificate with you.

If the purchase was not marked as a gift, or the purchaser had it shipped to themselves before giving it to you, the refund goes to the original purchaser using the original payment method.

Contact us

For return requests, order issues, and refund questions, email support@zensinks.com or visit our Contact page.